Jakiś czas temu skradziono mi konto steam, więc postanowiłem napisać do nich zgodnie z poradnikami, które przeczytałem. Moje podanie wyglądało następująco :
Ticket number 3975-DFJK-3648 Category Account Questions > Hijacked or stolen account Email [email protected] Steam Account Name Crassh19 CD Key Tutaj mój cd-key Operating System Windows 7/Vista
This Question's Message(s)
1 Message by you on Mon, 19th Dec 2011 10:17 am
Hi, somebody has stolen my account, can you help me?
Do tego dołączyłem jedno zdjęcie z pudełkiem i kartką z cd-keyem
Odesłali mi dwie wiadomości jedna od razu po napisaniu do nich:
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Hello,
Thank you for submitting your question to our staff. We will respond to your question by email.
Anytime you wish you can view your question online:
https://support.stea...=3975-DFJK-3648
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<=== 3975-DFJK-3648 --- 36c8140f ===>
Później ta:
Hello Lukasz,
Thank you for contacting Steam Support.
In order to investigate this issue, we must verify your ownership of the CD Key.
Please handwrite your Support Ticket Number 3975-DFJK-3648 on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in .jpg format. Please ensure that you submit a full-color image, rather than a photocopy.
If you have any difficulty locating the CD Key on the packaging, please see the following link:
http://support.steam...=7480-WUSF-3601
Example scans:
http://support.steam...4366/cdkey1.jpg
http://support.steam...4366/cdkey2.jpg
After verifying your proof of ownership we will gladly assist you with this issue.
Jeżeli ktoś jest w stanie pomóc byłbym bardzo wdzięczny